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Digital Communications Specialist - Webmaster

Type of Selection: Internal and External

Contract Type: Temporary agent

Grade: AST03

Deadline for application: 19/11/2025 at 23:59 CET

Experience Level: Professional

Approx. number of candidates on reserve list: 3

Location: Cologne, Germany

Monthly gross compensation (€): 4,666.18 - 4,862.29

Our employees are our most valuable asset. We therefore offer a wide range of benefits.

EASA is the leading aviation authority in Europe. A career at EASA means contributing to our vision for an ever safer and greener civil aviation. As an EASA employee, you will be making a difference to the lives of about 500 million fellow Europeans: this is our shared purpose and it could be yours, too. From our headquarters in Cologne, Germany, you will work with top experts in a multicultural work environment. Diversity and Inclusion are part of our DNA and innovation is at the heart of what we do. We ensure that aviation is safe in all phases: beginning with the certification of the aircraft to the rules for the air operation and crew. For more information about the Agency please consult our website and take a look at our organisation structure. Are you interested to contribute to our mission? Then see below what it takes to accomplish the role.

We are an equal opportunities employer, committed to diversity and non-discrimination. To further enhance the diversity of our workforce, we particularly encourage applications from female candidates.

Job Overview

As Webmaster, you help ensure that EASA’s communications are coherent, engaging, and strategically aligned with the Agency’s identity. You achieve this by combining content creation, channel management, and stakeholder liaison, while coordinating and guiding a three-person web team within the Communications and Safety Promotion Department. Through your active contribution, you support both the smooth day-to-day operation and the strategic development of EASA’s digital communication tools.

General Accountabilities

Contribute to making EASA’s communications coherent, engaging, and strategically aligned with the Agency’s identity by combining content creation, channel management, and stakeholder liaison and aligning with the overall Communications Strategy and Communications Policy.

Manage the EASA website and other digital tools

Using your knowledge of content management systems such as Drupal, ensure the day-to-day smooth running and development of EASA's web-based communication tools, specifically its website and intranet.
Interact with EASA's digital communications contractor with respect to day-to-day product management and longer-term development projects
Handle web publications in conjunction with other members of the three-person web team to ensure timely, accurate publications.

Coordination & Training

Coordinate daily activities of the web team. Assign tasks and enable priority setting in view of workload distribution, and support in resolving problems as needed
Train and coach team members, helping to enable their effective integration and performance
Train colleagues outside of the team on intranet publication processes

Analyse & Improve Web Operations

Create and maintain guidelines for web publications, ensuring consistency and quality in digital content
Set up and manage statistical evaluations for web content to assess performance and user engagement
Analyse data to identify patterns, trends, and data insights to understand the wider perspective of user engagement and web performance. Translate patterns, trends, and data insights into workable solutions (e.g. Website structure)
Monitor stakeholder usage of the website and conduct user research to improve website usability
Improve web operartions in collaboration with the Digital Transformation and Technologies Department
Together with the Brand Specialist, advise the Digital Transformation and Technologies Department department on web branding design and information architecture, ensuring alignment with organisational goals and standards

Collaboration on web projects

Collaborate with mutliple stakeholders in the execution of high value, high visibility web-related projects - such as the 'Flight Emissions Label' (RefuelEU Aviation), and eRules - ensuring consistency and quality in line with the established communication and publication standards

Contract Management

Contribute to the oversight of the high-value framework contract for digital communication services, covering EASA web products (website, intranet, and communities), as well as the 'Flight Emissions Label'.
Monitor and manage the performance of the service providers

Admission Criteria

The following constitute eligibility and essential criteria for the role and for being admitted to the selection process. Candidates not fulfilling these criteria by the deadline for applications, will be excluded from the selection:

Have a thorough knowledge of one of the languages of the European Union (at least level C1) and a satisfactory knowledge of another language of the EU to the extent necessary for the performance of the duties (at least level B2). One of the required languages shall be English[1]
Be a national of a Member State of the European Union, Iceland, Liechtenstein, Norway or Switzerland.
A level of post-secondary education, attested by a diploma in information and communication technologies (ICT), communication, marketing, or other studies in scope of the role followed by at least three years of relevant professional experience after obtaining the diploma,
or
A level of secondary education, attested by a diploma giving access to post-secondary education, followed by at least six years of relevant professional experience within the scope of the role.
Proven experience in managing large-scale or complex websites, involving multiple stakeholders and varied contents
Proven experience with Drupal or other content management systems

This vacancy is open as well to Temporary Agents 2(f) employed at EASA, or other EU institutions in the grade bracket AST1 - AST9

[1] Mother tongue English speakers will be expected to demonstrate knowledge of a second EU language. English oral and written skills will be assessed throughout the assessment phase

Selection Criteria

The selection process is based on the assessment of the professional skills and behavioural competences listed below. While these are considered essential for performing the role effectively, candidates who do not meet all criteria may still be considered.

Professional Skills

Digital Communication

Web Design

Contract & Supplier Management

Resource Management

Planning

Statistical analysis

Project Management Skills (also agile)

Behavioural Competences

Communication

Teamwork

Creativity

Critical Thinking

Stakeholder Orientation

Mandatory Pre-Employment Requirements

Prior to recruitment, you will be requested to demonstrate that you:

Are entitled to the full rights as a citizen.
Have fulfilled any obligations imposed by the applicable laws on military service.
Meet the character requirements for the duties involved (you will be asked to provide a police certificate confirming the absence of any criminal record) .
Are physically fit to perform the duties linked to the post (you will be asked to undergo a medical examination in a centre indicated by EASA).

Conditions of Employment

Contract: 5 years contract as Temporary Agent 2 (f) with possibility of extension.

Working hours: 40 hrs per week (on a full-time working pattern). Flexible working arrangements.

Salary: Basic salary: EUR 4,666.18 - 4,862.29 depending on work experience. Additional allowances depending on personal situation.

Location: Cologne, Germany (relocation is required).

Application & Selection Process

How to apply

We can only accept applications that are submitted in English through our Recruiting tool. Before sending your application, make sure it is complete and contains the document(s) specified in the vacancy notice. Please also ensure that your candidate profile, all relevant fields and the answers to the pre-screening questions are correct. You may review and amend data demonstrating compliance with the eligibility and selection criteria only until the closing date of applications for the respective selection procedure.

For further information take a look at How we hire. In case of questions or technical issues, email us at recruit@easa.europa.eu. Attach a description and screenshot of the error.

To check if you are meeting the minimum education qualifications required for the job, consult the information published by the European Personnel Selection Office (EPSO): Examples of minimum qualifications

Important note on diplomas obtained outside the European Union, Iceland, Liechtenstein, Switzerland or Norway: If your application is found eligible on the basis of diploma(s) obtained outside these countries, we might ask you to provide proof of accreditation by one of the European Union Member States. This applies also to diplomas obtained in the UK after 31 December 2020.

Make sure you are meeting the language requirements: Common European Framework of Reference for Languages and assess your language skills. Language certificates are not required at the stage of application, unless specified in the vacancy.

Selection Process

Only shortlisted candidates will be contacted via E-mail. If your application has been rejected following the initial screening, the status in your candidate profile will be automatically updated to "Not admitted". Invitations to the shortlisted candidates are sent once the evaluation of applications is completed (this may take up to two months after expiry of the deadline to apply). Pre-selection exercises, online tests and interviews with the Selection Board usually take place remotely. If you are not selected for this position but are still considered suitable, you will be placed on a reserve list from which you might be considered for similar positions within EASA. Learn more about our Selection and Onboarding process. Take a look also at our comprehensive information on Benefits, get to know Our people and find out what Life in Cologne is like.

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