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IT Service Manager - Analytics

Type of Selection: External

Contract Type: Contract agent

Function Group: FG IV

Section: N/A

Deadline for application: 19/03/2026 at 23:59 CET

Experience Level: Professional

Approx. number of candidates on reserve list: 5

Location: Cologne, Germany

Monthly gross compensation (€): 4,319.72 - 6,256.88

EASA is the leading aviation authority in Europe. A career at EASA means contributing to our vision for an ever safer and greener civil aviation. As an EASA employee, you will be making a difference to the lives of about 500 million fellow Europeans: this is our shared purpose and it could be yours, too. From our headquarters in Cologne, Germany, you will work with top experts in a multicultural work environment. Diversity and Inclusion are part of our DNA and innovation is at the heart of what we do. We ensure that aviation is safe in all phases: beginning with the certification of the aircraft to the rules for the air operation and crew. For more information about the Agency please consult our website and take a look at our organisation structure. Are you interested to contribute to our mission? Then see below what it takes to accomplish the role.

We are an equal opportunities employer, committed to diversity and non-discrimination. To further enhance the diversity of our workforce, we particularly encourage applications from female candidates.

Job Overview

As IT Service Manager - Analytics you will play a key role in shaping, delivering, and continuously improving the Agency analytics services. You will collaborate closely with business stakeholders and digitalisation teams to ensure high-quality, reliable analytics solutions and to contribute to the evolution of the analytics landscape.

Main Accountabilities

Collaborate closely with Business users and Product Owner for analytics and reporting to develop a solid understanding of the business processes and data, and translate business needs into technical requirements.
Ensure the use of of trusted data sources, consistent reporting standards, and appropriate distribution and usage of analytics assets
Contribute to projects for the modernization of existing ETL processes and reporting solutions, as well as for the implementation of new analytics use cases.
Support the implementation and continuous refinement of the Agency analytics roadmap.

Admission Criteria

The following constitute eligibility and essential criteria for the role to be admitted to the selection process. Candidates not fulfilling these criteria by the deadline for applications will be excluded from the selection process:

Have a thorough knowledge of one of the languages of the European Union (at least level C1) and a satisfactory knowledge of another language of the EU to the extent necessary for the performance of the duties (at least level B2); one of the required languages shall be English *
Be a national of a Member State of the European Union, Iceland, Liechtenstein, Norway or Switzerland
Completed university studies of at least 3 years attested by a diploma, preferably in the field of Computer/IT Science, Mathematics, Information Systems, or other relevant subjects giving a similar background demonstrating the ability to work in the scope of the job description
Professional experience of at least 2 years in the analytics and reporting area

The following constitute advantageous criteria for the role. Candidates not fulfilling these criteria will not be excluded from the selection process:

Knowledge of SAC and Datasphere
Professional experience in Business Warehouse and Reporting
Knowledge of contract management or contract preparation, particularly in the context of IT or analytics service providers

* English oral and written skills will be assessed throughout the assessment phase. Mother tongue English speakers will be expected to demonstrate knowledge of a second EU language.

Selection Criteria

The selection process is based on the assessment of the Professional Skills and Behavioural Competences listed below. While these are considered critical to perform the role effectively, candidates who do not meet all criteria may still be considered.

Professional Skills

Attention to Detail

Planning & Organising Skills

Analytical & Data Informed Insights

Advanced Data Analysis & Processing Expertise

Understanding of ERP processes (Finance, HR, or similar domains)

Behavioural Competences

Problem Solving

Teamwork

Communication

Flexibility & Change Adaptability

Quality Orientation

Additional Criteria

Prior to recruitment, you will be requested to demonstrate that you:

Are entitled to the full rights as a citizen
Have fulfilled any obligations imposed by the applicable laws on military service
Meet the character requirements for the duties involved (you will be asked to provide a police certificate confirming the absence of any criminal record)
Are physically fit to perform the duties linked to the post (you will be asked to undergo a medical examination in a centre indicated by EASA)

Conditions of Employment

Contract: 3 years contract as Contract Agent 3(a) with possibility of extension

Working hours: 40 hrs per week (on a full-time working pattern). Flexible working arrangements
Salary: Step in grade upon recruitment based on years of work experience. Additional allowances depending on personal situation
Location: Cologne, Germany (relocation is required)

Application & Selection Process

How to apply

We can only accept applications that are submitted in English through our Recruiting tool. Before sending your application, make sure it is complete and contains the document(s) specified in the vacancy notice. Please also ensure that your candidate profile, all relevant fields and the answers to the pre screening questions are correct. You may review and amend data demonstrating compliance with the eligibility criteria only until the closing date of applications for the respective selection procedure.

For further information take a look at How we hire. In case of questions or technical issues, email us at recruit@easa.europa.eu. Attach a description and screenshot of the error.

To check if you are meeting the minimum education qualifications required for the job, consult the information published by the European Personnel Selection Office (EPSO): Examples of minimum qualifications.

Important note on diplomas obtained outside the European Union, Iceland, Liechtenstein, Switzerland or Norway: If your application is found eligible on the basis of diploma(s) obtained outside these countries, we might ask you to provide proof of accreditation by one of the European Union Member States. This applies also to diplomas obtained in the UK after 31 December 2020.

Make sure you are meeting the language requirements: Common European Framework of Reference for Languages and assess your language skills. Language certificates are not required at the stage of application, unless specified in the vacancy.

Selection Process

Only shortlisted candidates will be contacted via E-mail. If your application has been rejected following the initial screening, the status in your candidate profile will be automatically updated to "Not admitted". Invitations to the shortlisted candidates are sent once the evaluation of applications is completed (this may take up to two months after expiry of the deadline to apply). Pre-selection exercises, online tests and interviews with the Selection Board usually take place remotely. If you are not selected for this position but are still considered suitable, you will be placed on a reserve list from which you might be considered for similar positions within EASA. Learn more about our Selection and Onboarding process. Take a look also at our comprehensive information on Benefits, get to know Our people and find out what Life in Cologne is like.