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IT Service Manager - ERP

Type of Selection:  Internal and External
Contract Type:  Temporary agent
Grade:  AD05
Deadline for application:  08/10/2026 at 23:59
Experience Level:  Professional
Approx. number of candidates on reserve list:  5
Location:  Cologne, Germany
Monthly gross compensation (€):  6,152.64 - 6,411.17

Our employees are our most valuable asset. We therefore offer a wide range of benefits.

 

EASA is the leading aviation authority in Europe. A career at EASA means contributing to our vision for an ever safer and greener civil aviation. As an EASA employee, you will be making a difference to the lives of about 500 million fellow Europeans: this is our shared purpose and it could be yours, too. From our headquarters in Cologne, Germany, you will work with top experts in a multicultural work environment. Diversity and Inclusion are part of our DNA and innovation is at the heart of what we do. We ensure that aviation is safe in all phases: beginning with the certification of the aircraft to the rules for the air operation and crew. For more information about the Agency please consult our website and take a look at our organisation structure. Are you interested to contribute to our mission? Then see below what it takes to accomplish the role.

We are an equal opportunities employer, committed to diversity and non-discrimination. To further enhance the diversity of our workforce, we particularly encourage applications from female candidates. 

Job Overview

As IT Service Manager for EASA ERP and directly related services, you should ensure stable and secure service operations, deliver efficient and effective support, and actively support digitalisation and continuous improvement to the overall ERP services group (S4, Concur, SAP SuccessFactors).

To achieve the above, you will need to act as a knowledge base for the functional and technical set-up, coordinate the ERP team, as well as activities with colleagues in IT, keep good working relationships with the internal stakeholders, keep up to speed on the SAP related leading practices and evolutions and act as end2end contract manager for your service area.

General Accountabilities

ERP operations and support

  • Act as the subject matter expert on the Agency’s configuration, standards, and processes for SAP and related services.
  • Ensure system documentation, guidelines, and standards are kept up to date.
  • Coordinate and assist in functional and technical maintenance activities.
  • Support solution testing, incident/problem resolution, and implementation of fixes or enhancements or larger improvement effort.
  • Supervise and coordinate day-to-day activities related to the administration of the ERP services group.

ERP as driver for digitalisation and continuous improvement

  • Provide advice and guidance on the evolution of ERP and related services processes and solutions in line with SAP best practices.
  • Propose enhancements that improve usability, integration, efficiency and increase effectiveness and efficiency,
  • Ensure compliance with the Agency Digitalisation principles and applicable policies.

Coordinate ERP team, stakeholders and suppliers

  • Represent the ERP team within the overall IT Service areas of IT Development, Security and support and liaise with the colleague IT Service Mangers to ensure smooth integration and operation.
  • Coordinate the ERP team comprising EASA staff and consultants in hybrid working mode (remote and in office).
  • Coordinate SAP service delivery to ensure stability, continuity as per agreed SLA.
  • Liaise with IT colleagues, business stakeholders, and external suppliers.
  • Manage and monitor SAP-related contracts, including performance and service compliance.

Admission Criteria

The following constitute eligibility and essential criteria for the role and for being admitted to the selection process. Candidates not fulfilling these criteria by the deadline for applications, will be excluded from the selection:

  • Have a thorough knowledge of one of the languages of the European Union (at least level C1) and a satisfactory knowledge of another language of the EU to the extent necessary for the performance of the duties (at least level B2). One of the required languages shall be English*.
  • Be a national of a Member State of the European Union, Iceland, Liechtenstein, Norway or Switzerland
  • Completed university studies of at least three (3) years attested by a diploma in relevant subjects in scope of the profile. 
  • After obtaining the university degree, at least two (2) years of professional experience working in a technical role, preferably in one of the following SAP Lines of Business; Finance, Sales or Human Resources.

The following constitute advantageous criteria for the role. Candidates not fulfilling these criteria will not be excluded from the selection process: 

  • Knowledge of any of:
    • S/4HANA
    • Integration with 3rd party systems (PO or BTP)
    • Reporting (BW/BO or Datasphere/SAC )
    • Concur
    • SuccessFactors
    • Signavio
    • Joule (SAP AI engine)
  • Experience of managing licences and subscriptions for SAP Products
  • Experience working with Agile methodology
  • Open to adopting new technologies and ways or working, e.g. AI
  • ITIL qualification
  • Experience in managing hybrid and remote teams
  • Achievements related to process simplification / automation

 

* English oral and written skills will be assessed throughout the assessment phase.

Further language assessment may be organised, where necessary, to verify compliance with the requirement to demonstrate knowledge of two EU languages.

** This vacancy is open as well to Temporary Agents (2f) employed at EASA, in the grade bracket AD 5 -  AD 9.

 

Selection Criteria

The selection process is based on the assessment of the following Professional skills and Behavioural competences. While these are considered essential for performing the role effectively, candidates who do not meet all criteria may still be considered.

Professional Skills

ERP Processes (Finance, HR, or similar domains)
Service Architecture
IT System Development & Integration
IT Support and Operations
IT Security

Behavioural Competences

Flexibility & Change Adaptability
Critical Thinking
Stakeholder Orientation
Problem Solving

Mandatory Pre-Employment Requirements

Prior to recruitment, you will be requested to demonstrate that you:  

  • Are entitled to the full rights as a citizen.
  • Have fulfilled any obligations imposed by the applicable laws on military service.
  • Meet the character requirements for the duties involved (you will be asked to provide a police certificate confirming the absence of any criminal record) .
  • Are physically fit to perform the duties linked to the post (you will be asked to undergo a medical examination in a centre indicated by EASA).

Conditions of Employment

Contract: 5 years contract as Temporary Agent 2 (f) with possibility of extension
Working hours: 40 hrs per week (on a full-time working pattern). Flexible working arrangements
Salary: Step in grade upon recruitment based on years of work experience. Additional allowances depending on personal situation
Location: Cologne, Germany (relocation is required)

Application & Selection Process

How to apply

We can only accept applications that are submitted in English through our Recruiting tool. Before sending your application, make sure it is complete and contains the document(s) specified in the vacancy notice. Please also ensure that your candidate profile, all relevant fields and the answers to the pre-screening questions are correct. You may review and amend data demonstrating compliance with the eligibility and selection criteria only until the closing date of applications for the respective selection procedure.

For further information take a look at How we hire. In case of questions or technical issues, email us at recruit@easa.europa.eu. Attach a description and screenshot of the error. 

To check if you are meeting the minimum education qualifications required for the job, consult the information published by the European Personnel Selection Office (EPSO): Examples of minimum qualifications

Important note on diplomas obtained outside the European Union, Iceland, Liechtenstein, Switzerland or Norway: If your application is found eligible on the basis of diploma(s) obtained outside these countries, we might ask you to provide proof of accreditation by one of the European Union Member States. This applies also to diplomas obtained in the UK after 31 December 2020.

Make sure you are meeting the language requirements: Common European Framework of Reference for Languages and assess your language skills. Language certificates are not required at the stage of application, unless specified in the vacancy.

Selection Process

Only shortlisted candidates will be contacted via E-mail. If your application has been rejected following the initial screening, the status in your candidate profile will be automatically updated to "Not admitted". Invitations to the shortlisted candidates are sent once the evaluation of applications is completed (this may take up to two months after expiry of the deadline to apply). Pre-selection exercises, online tests and interviews with the Selection Board usually take place remotely. If you are not selected for this position but are still considered suitable, you will be placed on a reserve list from which you might be considered for similar positions within EASA. Learn more about our Selection and Onboarding process. Take a look also at our comprehensive information on Benefits, get to know Our people and find out what Life in Cologne is like.

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